You can delete your Citadel Fitness account and everything stored with it. There is no form to fill in and nobody to persuade. You can do it yourself from inside the app, and if you have already uninstalled it, you can ask us by email.
This is the fastest route and it does not involve us at all. It runs the moment you confirm.
Deletion is immediate and permanent. We keep no backup copy, there is no grace period, and no recovery is possible afterwards, not by us and not by asking. If you want to keep your training history, get a copy before you delete. See below.
If you have uninstalled Citadel Fitness or cannot sign in, email us and we will delete the account for you.
Send it from the email address on the account, so we can tell it is you asking. If you cannot, write from any address and we will ask a couple of questions to confirm the account is yours before deleting anything. A deletion request is exactly the sort of thing that should not be honoured on an unverified say-so.
We reply within 7 days and complete the deletion within 30 days of confirming the account is yours. In practice it is usually the same day.
Everything below is removed permanently, whichever route you use.
| Data | What that covers |
|---|---|
| Your account | Email address, password, and the sign-in record itself. |
| Profile | Display name, profile photo, units and all settings. |
| Training history | Every workout, exercise, set, rep, weight, distance, duration and effort rating you have logged. |
| Goals and programs | Lift goals, program enrolments and your progress through them. |
| Water logs | Everything recorded through hydration tracking. |
| Groups | Your membership of any group, and any group you created that has nobody else left in it. |
| Saved articles | Newsletter favourites and reading markers. |
| Form check videos | Both the submission and the video file itself, removed from storage. |
| Testing reports | Anything you sent from citadelfitness.app/testers, and the screenshots and recordings themselves, removed from storage. |
| Nutrition intakes | Body weight, height, dietary restrictions and anything else you sent to a coach. |
| Messages to us | Feedback, support requests and coaching notes tied to your account. |
| Referrals | Your referral code and any attribution recorded against it. |
| Subscription record | Our record of your plan. See the note on app stores below. |
Two honest exceptions, and neither is data you gave us.
If you are ever subscribed, the payment relationship is between you and the app store, not us. Deleting your account removes our record of it but does not cancel the subscription or issue a refund. Only the store can do that. Cancel it in your Google Play or App Store subscription settings first, or you may keep being charged for an account that no longer exists.
If the app has crashed on your device, our crash reporter holds a technical record of that crash. It is not linked to your name or email address, nothing in it identifies you, and it expires on the provider’s own schedule.
On a Fortress plan, Account → Your data downloads your full workout history as a CSV, whenever you want it.
On the free plan, email us and we will send you a copy. The in-app export is a paid feature; your right to a copy of your own data is not, so ask and we will provide it whatever plan you are on. Same address as below, and the same 7-day reply.
You do not have to delete everything. Individual workouts can be removed one at a time from the day they were logged, and that works on every plan.
Questions about any of this can go to tumi.citadel@gmail.com.
Citadel Fitness · Privacy policy · Home
This page describes account deletion for the Citadel Fitness mobile app, package com.citadelfitness.app.
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